1、Feedback within the group or contact the designated person in the group / 群组内反馈或与群内专属对接人联系

We apologize for any unpleasant experience. In accordance with the Windang Social Matching Member Code, if you have complaints about Windang staff or services, please first submit your problem in the service group and seek solutions from the designated contact. We will handle and reply to you within 2 working days. All feedback will be properly archived, and we will optimize our services based on reasonable suggestions。

很抱歉给你带来不好的体验。根据《风昂社交配对会员守则》，如有对风昂职员或服务不满，会员都应当先在服务群组内反馈问题，并寻求帮助和解决，我们将会在两个工作日内处理和反馈，您的所有反馈均会存档，我们会合理采纳建议优化服务。

2、Feedback via suggestion book or exclusive after-sales link / 意见簿或者售后专属处理链接

If the problem cannot be resolved or you are still dissatisfied, you can submit feedback through the suggestion book or exclusive after-sales submission link. Windang adheres to the principle of sincere communication and problem resolution. We will negotiate and settle matters with you within 3 working days and make continuous improvements to our services。

专属售后处理链接（Link）：https://doc.weixin.qq.com/forms/ABQArAdyAGUAV4ARgZxADoCNM2P7CvDEf

处理无果或不满可通过意见簿（专属售后链接）进行反馈。风昂将会秉持真诚沟通，解决问题的态度，在后续三个工作日内与会员客户协商处理，并尽力改进服务。

3、Company complaint hotline and email addresses 公司投诉电话与邮箱

If you are still not satisfied with the above handling results, you may file complaints by calling our customer service hotline or sending emails to our official mailboxes. We will respond to you within 5 working days。

Customer Service Hotline:

Mainland China: +86 4007-882-832

Hong Kong: +852 68876125

Official Email:

Hong Kong: hongkong@windang.com.cn

Shenzhen: shenzhen@windang.com.cn

Guangzhou: guangzhou@windang.com.cn

如上述处理结果仍无法令您满意，您可拨打我司客服电话或写信至我们官方邮箱进行检举和反馈，我们将会在后续5个工作日给予您反馈：

客服热线：

内地：+86 4007-882-832

香港：+852 68876125

处理邮箱：

香港：hongkong@windang.com.cn

深圳：shenzhen@windang.com.cn

广州：guangzhou@windang.com.cn

4、After-sales service hours 售后处理时间

Business Hours:

Monday to Friday, 10:00-19:00

Regular matching services are suspended on weekends and statutory holidays.

For emergencies arising outside business hours, please get in touch with your exclusive customer service specialist in the service group。

营业时间：周一至周五 10:00-19:00

周末及法定节假日不提供日常匹配服务。

非工作时间的紧急事件处理，请在服务群组内联系您的专属客服专员。