一般中介(服务使用)条例 Agency Policy
最后更新日期:2026年8月5日
本服务由WINDANG风昂提供,本公司及其关联公司将根据下列各项使用条款(”本条款”)为您提供服务,敬请仔细阅读。本公司及其关联公司具体为:
- 风昂文化传媒(深圳)有限公司(仅针对深圳地区业务)
- 风昂文化传媒(香港)有限公司(仅针对香港地区业务)
- 风昂(广州)文化科技有限公司(仅针对广州地区业务)
(此后亦可能会有新增合作公司及关联合作伙伴,敬请留意)
您付款并接受WINDANG风昂提供的服务时,说明您已阅读、理解本条款,并同意遵守本条款。本条款可由风昂文化传媒(深圳)有限公司及其关联公司(”我们”)随时更新,并且将会通过适当方式提示。本网站公布更新的使用条款为一般使用条款,如实际签订的条款与本条款不一致,均以实际签订的条款为准。如果您不同意本条款及/或对本条款的更新及/或后续实际签订的条款,请不要申请、使用或继续使用、接受或继续接受本网站或本公司提供的任何服务。
一、所提供的服务类型
WINDANG面向单身成年人提供定制化社交配对会员服务,依据会员个人资料与择偶需求定制专属匹配方案,服务内容包含:
(a) 专业配对顾问一对一咨询,核验会员资质、梳理择偶标准;
(b) 对应会员等级专属情感、形象辅导、线下写真拍摄增值服务;
(c) 对匹配对象资质前置筛查,人工筛选适配嘉宾;
(d) 统筹约会日程、协调线下约见,初次会面场地安排;
(e) 收集每轮约会反馈,持续优化匹配推荐;
(f) 根据会员需求提供恋爱、约会相关专业咨询建议。
会员分为Premium、Diamond、VVIP、被动会员、体验会员五类,各等级权益存在区分,VVIP会员享有优先推介权;被动、体验会员无主动匹配推介服务。所有配对属于机会型服务,不约定固定匹配、约见次数与频率。线下社交活动等其他有偿增值服务以官方公示价目表为准,风昂提前一个月通知后,可调整有偿服务收费标准。
二、同意遵守服务协议条款
您注册成为风昂会员,即代表完全接受本政策及/或实际签订的《社交配对会员服务协议》及《风昂社交配对会员守则》全部条款约束(统称“本条款”)。
风昂会通过微信、邮件不定期发布服务规范、价目、会员守则更新内容,更新内容送达会员之日起生效,视为本政策不可分割部分。所有新增、升级的配对、增值服务,若无双方书面补充约定,均统一适用本条款全部约束。
三、入会(服务)资格
1、会员须为单身人士,单身定义为未婚、持有生效离婚文书的离异、丧偶;已婚人员不具备入会资格(含同性婚姻)。如有异性形式婚姻,可提供具体证明后,按个案评估;
2、会员服务具备人身专属属性,仅限签约会员本人使用,未经风昂书面盖章许可,不得转让、转借、转售、共享会员权益。
3、会员签约7日内必须完成全套KYC实名认证,提交真实有效的身份证、婚姻、学历、收入、资产、健康相关佐证材料;隐瞒遗传/传染/精神疾病、酗酒赌博吸毒恶习、犯罪记录、婚史或提交虚假证件,风昂有权单方终止全部服务、注销会员资格,已缴纳费用不予退还。
四、责任免责声明
1、风昂仅完成基础资质筛查,无法完全管控其他会员言行、信息真实性,对其他会员欺骗、骚扰、侵权等行为不承担连带责任。
2、会员线下私自脱离指定场地单独见面,由此产生的人身伤害、财产损失、情感纠纷等全部风险由会员自行承担。
3、因系统故障、员工怠工、罢工、人力调配、不可抗力等问题造成服务临时中断,风昂无强制赔付义务,仅可自主选择顺延服务期限作为人道补偿。
4、风昂对会员的全部赔付责任上限,仅限会员实际支付的套餐会员费总额。
五、担保免责声明
会员充分理解并同意:
(a) 风昂仅提供匹配推介、约会协调、情感辅导服务,不保证可以与某一特定或不特定约会对象见面,促成恋爱、婚姻或稳定交往关系;
(b) 配对顾问线上、线下给出的择偶、约会建议仅作参考,不构成本协议以外的履约担保;
(c) 客观条件符合会员择偶标准前提下,会员两次以主观不合眼缘为由拒绝推介对象,视为风昂已完整履行全部服务义务;
(d) 无法完全杜绝其他会员发布低俗、冒犯、骚扰类信息,会员遭遇此类内容可书面告知风昂,平台仅负责事后处置,不承担事前管控不足的赔偿责任;
(e) 会员自行向匹配对象披露联系方式、资产、住址等隐私信息,由此引发诈骗、骚扰、信息泄露损失,全部由会员自行负责。
六、隐私条款
(a) 未经会员书面签字同意,风昂不会向无关第三方泄露会员完整身份、联系方式、住址、资产、婚姻细节;仅为完成资质核验,向合规第三方核验机构提供最小必要信息,核验机构承担同等保密义务。
(b) 匹配推介阶段仅向对方展示年龄、职业、择偶偏好等基础描述,手机号、完整证件、详细住址等敏感信息,无会员书面授权绝不提供给其他会员。
(c) 会员全部匹配记录、约会反馈、个人档案严格保密;仅司法机关持法院文书、搜查令等法定文件要求时,方可依法披露对应信息。
(d) 无论会员服务是否到期终止,风昂不会出售、转租会员姓名、电话、邮箱用于外部营销;仅脱敏、去标识化无指向数据,可用于企业业务分析、服务优化。
(e) 会员签约即授权风昂使用本人合规肖像、成功案例素材用于内部配对展示、品牌宣传,如需撤回肖像使用授权,可提交书面申请。
七、个人信息的使用与披露
仅会员主动自愿提交个人资料,风昂方可采集对应信息;若会员拒绝提供必要身份、择偶资料,风昂无法正常提供全套匹配、约见服务。
风昂收集、存储、使用、传输会员个人数据仅用于以下合法目的:
(a) 履行《社交配对会员服务协议》约定的配对、辅导、线下活动服务义务;
(b) 完成会员身份、婚姻、资质真实性KYC核验;
(c) 处理会员咨询、投诉、售后反馈;
(d) 维护会员服务关系,跟进匹配进度、推送必要服务通知;
(e) 办理套餐全款/分期收款、增值税发票财税流程;
(f) 推送企业会员活动、增值服务营销资讯(会员可随时取消营销推送);
(g) 遵守法律法规,配合监管、公安、司法机关调查取证;
(h) 会员书面同意的其他使用场景;
(i) 脱敏数据交付合作服务商、调研机构用于服务优化复盘;
(j) 与上述事项配套的衍生合规经营行为。
八、许可撤回条款
会员对风昂采集、使用、披露个人信息的授权持续有效,直至会员提交书面申请或盖章邮件撤回授权。
若会员撤回全部信息使用授权,风昂将无法继续开展匹配、约见、售后等全部服务,有权单方终止会员资格;会员已缴纳套餐费用按照协议退费规则执行扣除,风昂保留全部合同违约追偿权利。
九、注册信息必须真实、及时、完整
会员全程承诺提交的注册资料真实完整,并遵守以下规范:
(a) 对本人全部资料、自身言行、与其他会员沟通内容承担完整法律责任;
(b) 严禁向其他会员、工作人员发布诽谤、辱骂、淫秽、歧视、恐吓、骚扰、涉黄赌毒等违法违规内容,不得冒用他人身份、伪造证件;
(c) 收到匹配推介需5个工作日内反馈意见,连续两次无反馈将调整为非活跃会员;约会无法到场需提前4小时告知,迟到超1小时或无故缺席将暂停、终止服务,累计三次失信永久禁止入会;
(d) 未经风昂书面许可,不得偷拍录制场地、会员隐私,不得对外泄露套餐价格、协议条款;禁止挖角企业员工、诱导其他会员退会,违约需按协议支付对应高额赔偿金;
(e) 禁止利用配对渠道推销产品、理财、投资等商业项目;约会期间人身、财产安全由会员自行负责。
Last Updated: August 5, 2026
This Service is provided by WINDANG. Our company and its affiliates provide services to you in accordance with the following Terms of Use (“these Terms”). Please read them carefully. Our company and its affiliates specifically include:
WINDANG Media (Shenzhen) Co., Ltd. (for business in the Shenzhen area only)
WINDANG Media (Hong Kong) Co., Ltd. (for business in the Hong Kong area only)
WINDANG (Guangzhou) Culture Technology Co., Ltd. (for business in the Guangzhou area only)
(Additional partner companies and affiliated partners may be added thereafter; please stay informed.)
By making a payment and accepting the services provided by WINDANG, you signify that you have read, understood, and agree to be bound by these Terms. These Terms may be updated from time to time by WINDANG Culture Media (Shenzhen) Co., Ltd. and its affiliates (“we”), and we will notify you through appropriate means. The updated Terms of Use published on this website are the general Terms of Use. If any actually executed agreement differs from these Terms, the actually executed agreement shall prevail. If you do not agree to these Terms and/or any updates to these Terms and/or any subsequent actually executed agreements, please do not apply for, use, or continue to use, accept or continue to accept any services provided by this website or our company.
I. Types of Services Provided
WINDANG provides customized social matching membership services for single adults, tailoring exclusive matching plans based on members’ personal profiles and partner preferences. The services include:
(a) One-on-one consultations with professional matching advisors, including member qualification verification and criteria assessment;
(b) Value-added services corresponding to membership tiers, including exclusive emotional guidance, image coaching, and on-site professional portrait photography;
(c) Advance screening of potential matches’ qualifications and manual selection of suitable candidates;
(d) Coordination of dating schedules and logistics for offline meetings, including venue arrangements for first-time meetings;
(e) Collection of feedback after each date round to continuously optimize matching recommendations;
(f) Provision of professional advisory services related to dating and relationships upon member request.
Membership is divided into five tiers: Premium, Diamond, VVIP, Passive Member, and Trial Member, each with distinct benefits. VVIP members enjoy priority referral rights; Passive and Trial Members do not receive active matching referral services. All matching services are opportunity-based and do not guarantee a fixed number of matches or meetings, nor a specific frequency. Other paid value-added services, such as offline social events, are subject to the official published price list. WINDANG may adjust fees for paid services after providing one month’s prior notice.
II. Agreement to Comply with Service Agreement Terms
By registering as a WINDANG member, you fully accept the binding terms of this Policy and/or the actually executed Social Matching Membership Service Agreement and the WINDANG Social Matching Member Code of Conduct (collectively, “these Terms”).
WINDANG will periodically issue updates to service guidelines, pricing, and member codes of conduct via WeChat or email. Such updates take effect upon delivery to the member and shall be deemed an integral part of this Policy. All newly added or upgraded matching and value-added services, unless otherwise agreed in writing by both parties, shall be fully governed by these Terms.
III. Membership (Service) Eligibility
1、Members must be single individuals. “Single” is defined as unmarried, divorced with a valid divorce decree, or widowed. Married persons (including same-sex marriage) are not eligible for membership. In the case of a heterosexual marriage of convenience, eligibility may be assessed on a case‑by‑case basis upon provision of supporting documentation.
2、Membership services are personal and non‑transferable, and may only be used by the contracting member. Without WINDANG’s prior written and sealed consent, members may not assign, lend, resell, or share membership benefits.
3、Members must complete the full KYC (Know Your Customer) identity verification process within 7 days of signing up, providing true and valid supporting documents for identity, marital status, education, income, assets, and health. Concealment of hereditary/contagious/psychiatric diseases, alcoholism, gambling, drug abuse, criminal records, marital history, or submission of false credentials shall entitle WINDANG to unilaterally terminate all services, cancel the membership, and forfeit all fees paid.
IV. Disclaimer of Liability
1、WINDANG only performs basic qualification screening and cannot fully control the statements, conduct, or truthfulness of information provided by other members. WINDANG shall not bear joint liability for any fraud, harassment, infringement, or other misconduct by other members.
2、Members who meet outside designated venues without authorization assume all risks, including personal injury, property loss, and emotional disputes, arising from such off‑site meetings.
3、Temporary service interruptions due to system failures, employee slowdowns, strikes, staffing adjustments, force majeure, or other causes shall not obligate WINDANG to provide compensation. WINDANG may, at its sole discretion, offer an extension of the service period as a goodwill remedy.
4、WINDANG’s total liability to any member shall not exceed the total membership fee actually paid by that member.
V. Warranty Disclaimer
Members fully understand and agree that:
(a) WINDANG only provides matching referrals, dating coordination, and emotional guidance services and does not guarantee that members will meet any specific or non‑specific dating partners, or that a romantic, marital, or stable relationship will result;
(b) Suggestions regarding partner selection and dating provided by matching advisors online or offline are for reference only and do not constitute performance guarantees beyond this agreement;
(c) If a member declines a referred candidate twice on subjective grounds of “not being attracted” despite the candidate objectively meeting the member’s stated criteria, WINDANG shall be deemed to have fully performed all service obligations;
(d) It is not possible to completely prevent other members from posting vulgar, offensive, or harassing content. Members encountering such content may notify WINDANG in writing. The platform is only responsible for post‑incident handling and shall not bear liability for pre‑incident lack of prevention;
(e) Members who voluntarily disclose contact information, assets, addresses, or other private information to matched parties assume all risks of fraud, harassment, and information leakage arising therefrom.
VI. Privacy Clause
(a) Without the member’s written consent, WINDANG will not disclose the member’s full identity, contact information, address, assets, or marital details to unrelated third parties. Only minimal necessary information may be provided to compliant third‑party verification agencies for qualification checks, and such agencies are bound by equivalent confidentiality obligations.
(b) During the matching referral stage, only basic descriptions such as age, occupation, and partner preferences will be displayed to the other party. Sensitive information, including phone numbers, full identification documents, and detailed addresses, will not be provided to other members without the member’s written authorization.
(c) All matching records, dating feedback, and member files are strictly confidential. Such information may be disclosed only to judicial authorities upon production of a court order, search warrant, or other statutory documents.
(d) Regardless of whether membership services have expired or been terminated, WINDANG will not sell or sublease members’ names, phone numbers, or email addresses for external marketing purposes. Only anonymized, de‑identified, non‑attributable data may be used for internal business analysis and service optimization.
(e) Upon signing up, members authorize WINDANG to use their lawful likeness and success‑story materials for internal matching displays and brand promotion. Members may revoke such authorization for likeness use by submitting a written request.
VII. Use and Disclosure of Personal Information
WINDANG may collect personal information only when members voluntarily submit such data. If members refuse to provide necessary identity and partner‑preference information, WINDANG will be unable to provide full matching and meeting services.
WINDANG collects, stores, uses, and transmits members’ personal data solely for the following legitimate purposes:
(a) Performing the matching, coaching, and offline event service obligations under the Social Matching Membership Service Agreement;
(b) Completing KYC verification of the member’s identity, marital status, and qualifications;
(c) Handling member inquiries, complaints, and after‑sales feedback;
(d) Maintaining the member service relationship, tracking matching progress, and sending necessary service notifications;
(e) Processing full or installment payments for packages and handling VAT invoicing and financial procedures;
(f) Sending marketing information about corporate member events and value‑added services (members may opt out at any time);
(g) Complying with laws and regulations and cooperating with regulatory, public security, and judicial investigations;
(h) Other usage scenarios to which the member has given written consent;
(i) Delivering de‑identified data to partner service providers and research institutions for service improvement and review;
(j) Ancillary lawful business operations related to the above.
VIII. Withdrawal of Consent
The member’s authorization for WINDANG to collect, use, and disclose personal information remains valid until the member submits a written application or sends a sealed email to withdraw such consent.
If a member withdraws all authorization for information use, WINDANG will be unable to continue providing matching, meeting, after‑sales, and other services and shall have the right to unilaterally terminate the membership. Any paid package fees will be deducted in accordance with the refund rules set forth in the agreement, and WINDANG reserves all rights to pursue contractual damages.
IX. Registration Information Must Be True, Timely, and Complete
Members undertake throughout the term that all registration information submitted is true and complete, and agree to comply with the following rules:
(a) Members bear full legal responsibility for all of their own information, conduct, and communications with other members;
(b) It is strictly prohibited to post defamatory, abusive, obscene, discriminatory, threatening, harassing, or content related to gambling, drugs, or other illegal or immoral materials toward other members or staff, or to impersonate others or forge documents;
(c) Members must provide feedback on matching referrals within 5 working days. Failure to respond twice consecutively will result in reclassification as an inactive member. Members must notify at least 4 hours in advance if unable to attend a scheduled date. Being more than 1 hour late or absent without notice may lead to suspension or termination of services. Three instances of such default will result in a permanent ban from membership;
(d) Without WINDANG’s prior written permission, members may not covertly photograph or record premises or other members’ private information, nor disclose package prices or agreement terms to third parties. Poaching of employees or inducing other members to cancel memberships is prohibited; any breach shall result in payment of agreed‑upon compensation;
(e) It is prohibited to use matching channels to promote products, financial products, investments, or other commercial projects. Members are solely responsible for their own personal and property safety during dates.
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